Testimonials

In order to get to know us...we will be posting what you, our customers say about us... the good experiences as well as some of the more challenging ones.
 
We invite you to share your story with us as we pride ourselves on striving for excellence in customer satisfaction - and the only way to achieve that is by listening and learning from you, our valued customer.
 
Thank you from the staff at
Myers ORLEANS

- INTERESTING LINKS -

Click here to tell us your story!

Dear Andrew,

I thank you for your help last time and for your kindness. I will be waiting for the survey. Im always happy to deal with your company with my first car ( Chevrolet Venture) I've always had a good experience and great customer service. That's why I have chosen again and again the general Motors first. They are a good car, but the most important: you guys have the best customer service.

Have a good day. I wish you a Merry Christmas and a Happy New Year!
 

1- Good Idea/Original:
Who ever decided to put free wi-fi in the sitting area with those work chairs
should get a raise! Great idea, was good to be able to work while getting
my vehicle repaired.
 
2- Awesome Customer Service:
Brigit and Scott from the service dept. are A1: very knoledgeable, courteous, respectful. Brigit, in the most recent times I brought my car in, went over and above every time (I think 3 times for this one issue). For example while waiting for my car, I was getting some work done via your wi-fi internet and she came and offered everyone a coffee - I gladly took one.
 
3- Awesome mechanic:
Hats off to Shanon (mechanic) she was also knowledgeable, courteous, respectful. I am not very car-smart. She tought me more having a few conversations with her, than I learned in shop class. She gave me the respect in explaining what was going on with my car and what I should do now and or
later. Gave me suggestions on some of your services to help get more life out my car and its parts. I already told her no one else works on my car anymore but her (no offense to other mechanics).
 
Thanks!
 
Matthew
11/07/11

We have been dealing with Myers Orleans for years and years. We have purchased/leased around 7 cars from them. This is due to the great service and friendly staff. Rob Dale is a great asset
 

Thank you so much for your generous sponsorship to the Gloucester Orleans Blues Major Atom Rep B team. My son Ryan was extremely excited and proud to use his new hockey stick that you gave him. During the second game with his new stick he managed to get one goal and one assist. His team is having a great year. It is through sponsorships like yours that players experience the benefits of playing on a committed team.
 
Sincerely,
 
Patty (Ryan's Mom)

From when we called Mrs. C Turpin, until we picked up our 2011 Avalanche and after, we have been more satisfied than all the other dealers we have purchased from. If and when we are ready for another vehicle, it will be purchased from Myers and Mrs. Clair Turpin. Thank you!
 
Kathleen and Maynard

The Sales Consultants and Service professionals that I dealt with at Myers were top-notch and treated my wife and I with the utmost respect throughout the buying process, through to delivery.My thanks to Bill Ralph, Andrew McAlear and Brian Watters for a refreshingly satisfying experience.
 
Troy

Dear Mr. Watters,
 
Recently my daughter and son-in-law purchased a new SUV at your dealership and I was very impressed with the quality of the detailing work done by Dan Hamelin and his staff. Consequently I had vent visors installed on my wifes' 2011 Impala. As expected, the installation was professionaly done, quickly and what I consider to be at a very competitive price.
 
A short time after this positive experience, I received a thank-you and informative letter from your Service Manager, Mr. Trevor Teitz. I again was very impressed by his prompt follow-up as I had never received such a response in my 59 years of vehicle purchasing or servicing. My special thank-you to you and your very dedicated and professional staff.
 
Sincerely,
 
John
09/19/2011

Thank you for the prompt efficient service promptly arranged for and provided on my recent maintenance and OnStar repair visit. All aspects of the work were thoroughly attended to and in a timely manner. Please express my compliments to your service advisors and technicians.
 
I have no hesitation recommending Myers Orleans to others. Thank you.
 

I am amazed and quite pleased with the service you give with so much politeness and speed. Thank you very much. I am lucky that Mr. Dupont brought me to this location.
 
Noel
08/29/11

Dear Mr. Watters,
 
I just wanted to send a brief note to offer my deepest thanks to you and your team for helping to put me in my sweet new ride. My new 2011 Inferno Orange Camaro 2LT is an absolute dream come true. I've received nothing but compliments during the whole drive back to Newfoundland and ever since. I've had strangers honk their horns and drive-through staff telling me what a beautiful car I'm driving. Feels nice to be one of the "popular kids" for a change. Of course, the RCMP in Pictou County, NS weren't so thrilled with her, but that's another story altogether....
 
In particular, I'd like to send special regards to Scott Riley and Michel LaFramboise for all their assistance. In addition to providing me with the initial pricing and information, Scott exercised great patience with all my questions and emails. The "small details" like picking me up at the airport and supplying me with some maps for the long drive back were noticed and deeply appreciated. Absolutely fantastic Sales Consultant. Also Michel's assistance in helping me with my rust-proofing (and no doubt for other things behind the scenes) was invaluable. There were probably others involved but the whole experience was so seamless (I think I was in and out in just over an hour) that I didn't get to meet them. To all those involved, many thanks. Your team really diffused what would have been an otherwise stressful purchase.
 
So, again, please accept my most heartfelt appreciation and hearty congratulations on your fantastic customer service. All I can say is, if you treat all your customers with the same respect and consideration that I received, yours must be a VERY popular dealership. My hat's off to all of you. Please feel free to share this with all your staff.
 
With thanks,
Derek
 
August 22/2011
For any of your service or sales needs contact Scott Abfalter:
sabfalter@myers.ca

Hello,
 
This e-mail is simply a quick note to underscore how pleased I am with my overall experience with your dealership and what an enjoyable experience my last service appointment was.
 
Please allow me a moment to elaborate on the two aspects that have surprised and surpassed my expectations from day one.
 
Service Experience:
I've owned my Pontiac G6 since 2008, and have dealt with three separate dealers across the province. Of the three, Myers Orleans consistently exceeds my expectations. The problem is fixed right the first time, is always well understood and I'm met with prompt, friendly service with every visit. On this visit, I had a chat with the service advisor about brakes, and they were quite knowledgeable. I also had a concern with the driver side seat back, which was addressed promptly by ordering the part in after a quick diagnosis.
 
Parts Experience:
I came in looking for a plastic cover for the inside of the trunk and dealt with a gentleman named Jeff. Jeff found the part right away, and let me know the lead time so I could make an informed decision on whether to order today or wait. I was also looking for wipers for the car, as the early model 2008 have a different wiper arm. Jeff knew exactly what I was talking about, and had the part for me quicker than I could get the existing one off the car. The last Ottawa dealership I dealt with prior to moving my service and parts needs to Myers took three attempts to order the proper blades.
 
Your dealership provides top quality service and a top quality customer service experience, and this has shown through in the great experiences I've had with the excellent folks working in both Service and Parts. For what it's worth, please pass on my thanks to your teams as appropriate. I look forward to my next service visit and definitely speak highly of my service experiences thus far whenever there's a discussion in my work and personal circles about vehicle service.
 
Thanks,
 
Josh
August 25/11

I wanted to let you know how much I appreciated meeting and dealing with Michel Laframboise recently when I purchased my new Cruze. His professionalism, honesty and assistance made it a pleasure to deal with him.
 
Congratulations on a great team of associates at Myers and on offering bilingual services. It is greatly appreciated and reassuring to know that offering bilingual services is an important component of your company.
 
It will be a pleasure for me to recommend your dealership to friends and acquaintances.
 
Sincerely,
Monique
February 2011

Good day,
 
I wanted to compliment your service department for the excellent service I received during my recent visit!! However, even more than that, my guests from North Carolina also had their vehilce in that day and were so amazed at how well they were treated. The vehilce was in for servicing while they were in Canada, and to this date they speak of your dealership in such a high regard! It put the icing on the cake for the holidays...
 
Thanks again!!
Michael
January 2011

We have been going to Myers Orleans Chev Buick GMC for at least the last 13 or 14 years and will continue to do so because the sales staff and the professional service that they provide. To mention a few, Laurie Miles which sold/leased my first vehicle with them and especially Rob Dale, who has given us fantastic service for the last two purchases. Rob made this last purchase a real enjoyable experience and that is why I will continue to be a loyal customer.
 
Sincerely,
Wolfgang
December 2010
Contact Rob Dale for your next vehicle purchase at rdale@myers.ca

The sales rep, Jo Nuttall was very professional, a tough bargainer but not tougher than me. She was honest, and if she could not explain something such as the technology of the different 4-WD systems of GM computers, she got help from an expert rather than try to bull#*@! her way through. In all she was a pleasure to deal with as were the staff at the dealership, and I would recommend her as a definite asset to Future GM development and growth.
 
Sincerely,
Cameron
December 2010
Contact Jo Nuttall for your next vehicle purchase at jnuttall@myers.ca

When I walked into the showroom it was with a stressed and heavy heart. My 10 year old Montana was costing me more to fix than what I could afford. I started talking with Ms. Nuttle and I instantly felt comforted and at ease. She took the time to hear my financial concerns. She asked me questions that sought out where my needs and stress areas were. She showed me 3 different cars and told me how each one would meet my needs. She was very patient with me and never once made me feel pressured. In the end I have a car I am comfortable in, that I can confidently afford and in a small way gave me the strength to see light at the end of my personal lows. My marital problems will not define me but the confidence I have will grow everyday I get behind the wheel of my car. I dreaded the day I would have been back in the world of car payments. The way Ms. Nuttle took care of me and helped me through this purchase was above and beyond.
 
From my heart, thank you.
Katherine
December 2010
Contact Jo Nuttall for your next vehicle purchase at jnuttall@myers.ca

On July 23, 2010, our OnStar phone was not working! We were travelling to a
remote area in central Ontario to pick up my 15 year old son from a Boy
Scout wilderness camp. We were relying on our OnStar phone in our 2007
Montana, with its stronger transmitting capacity, to reach the main office
at the wilderness camp at a specific time to arrange a water launch to pick
up my son from an island prior to our arrival. I called OnStar via my
personnel cell. After 20 minutes, I was no further ahead. They relegated it
to a 'hardware' problem with our OnStar system. I called my dealer, Myers Orleans. The service manager, Trevor Teitz, took the
initiative and worked his magic and we had an American OnStar service rep
contact us. One hour later, our OnStar was working! Without Trevor's help,
it would have been quite difficult to get my son off the island and to
continue on our summer holiday. PLS extend our thanks to Trevor Teitz.
 
Sincerely,
Robert
January 2011
Contact Trevor Tietz for any of your servicing needs at ttietz@myers.ca.

Hello,
I am writing to express my sincere gratitude of one of your customer service representatives at your location on Baseline at Merivale. I believe her name is Donna but I'm not 100% sure on that.
On December the 23rd, 2010, my car engine light started flashing and so I had to stop driving the car. I called Myers in Kanata and they told me to try and call Myers at Baseline as they said they might be open the next day.
I called Myers at Baseline around 7:30pm that night. I believe it was Donna with whom I spoke and she was fantastic!!! Not only did she set me up with Myers in Orleans but she also conference-called me with their service team.
She also mentioned GM Roadside Assistance and set up and conference-called me with them so I could sign up for their service and get my car towed to the Orleans location. Donna really helped to make what was a stressful event as pleasant as possible and really went above and beyond. It's really the best customer service I've received in some time.
 
Also, as I live in Kanata I wasn't expecting to be picked up by the shuttle service the next day. I called to ask and sure enough that service was offered free of charge. The driver who picked me up was extremely personable; along with the customer service representative at the Orleans location when I picked up my car. They should both be commended for their extremely friendly attitudes. All around I must admit that Myers has had the most impressive customer service that I have seen in some time and I will continue to use your services and recommend you to everyone!
 
Kind regards,
Jeff
January 2011

I would like to say that as usual I was very pleased with the service I received this week at Mews/MYERS ORLEANS.
 
My first contact was with the service advisor, Serge who took care of my situation which was a blower fan that would not shut off when the ignition is off which resulted in a dead battery the night before.
 
Serge quickly referred my vehicle to Jim who was very knowledgeable in electrical problems. The diagnosis was prompt and so were the repairs.
 
Thanks Serge and Jim for expediting the repairs and have me on my way.
 
I often tell people that I chose to purchase my vehicles at Myers Orleans not only for the brand but predominently for the after-sales service which, in my opinion is second to none! I have never been disappointed!!
 
Yves
January 2011
Contact Serge for any of your servicing needs at myersorleansadvisor@myers.ca

As I said before when completing these surveys, Myers has great customer service. I know my expectations are going to be met every time I bring my car there. This time they even cleaned my car inside and out, it was spotless.. I love my Camaro and want to make sure that when I bring it in it will be taken care of and I have no problem leaving my car at Myers because I know they will take care of the problem.. I also love their honesty and don't try to sell me work when it's not needed.. I would definitely give Myers a big 10 on 10 for everything!!!

Please recognize Andrew MacAlear in sales, Serge in service, Trevor - Service Manager, and Albert Scott - Technician, as these gentlemen have consistently provided superior customer service and are an asset to the organization. Thank you.

I just wanted to pass on an "addaboy" to one of your service agents; Serge Patenaude.
 
I have beein coming to Mews since our return to Orleans in 2003.

During all of our visits; either with our Grand Prix or my beloved 2500HD Diesil 4x4, Serge has always provided us with nothing but the best of service and personal care. His knowledge of our vehicles and his ability to problem solve always seems to put us at ease.
 
He can be formal yet personal when dealing with us. He has a pleasant nature and even at times has shown his humorus side.
 
Please pass on our thanks to Serge and I hope he can be recognized in some way for his dedication and outstanding level of customer service.
 

We were very happy with the service Dan Dupont provided us. We did not expect to purchase our truck on the first visit, but with the superior sales skills of Dan, we did!

This visit would have cost a lot of money, but it was kept to a minimum with his GMPP plan. Everything was addressed and fixed on the first visit and the vehicle was ready on time! Great work Pat! Thank you for all you do for us!
 
David

Myers Orleans was very professional and put me in the vehicle I wanted. They have great customer service and are extremely outgoing. I would send everyone I know to Myers Orleans to purchase their car.
 
Rolland

This is my 3rd car purchased at Myers (Mews) Orleans. That says something, doesn't it? Very happy.
 
Garry

A great purchasing experience! I have also been happy with the Service Department for previous GM vehicles.
 
Laureen

Serge, as well as the rest of your service personnel come across as very professional with their approach in providing expert advise and work ethic and I have no problem whatsoever saying that I am completely satisfied with the services provided by Myers Orleans Chevrolet Buick GMC.
 
Gord

I was very, very satisfied with the service and professionalism I was shown when purchasing my new truck. I did not plan to actually purchase my vehicle on the first visit but given our research on the truck we were interested in and what your salesman and manager were able to negotiate price-wise and option-wise we bought it on our first visit. We were completely satisfied with every aspect of this sale.